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Our Customers' Reviews

Had a small accident with my front end. Called and spoke with Carl, he got my car in same day for a check to make sure is was safe to drive. Happy to report he said it is. I have been a customer for a few years now, and have always been given AAA service from both Ron, Carl and all the guys there. Thank you everyone at Tuffy Westerville.

— Vonna H., Marengo, OH



Ron and his team always do a great job! An oil change place tried to replace my tail light and said it was a bigger issue they couldnt fix. Ron had it fixed in minutes and put air in my tires too! Made my day!

— Natalie C., Lewis Center, OH

We have been servicing our cars at Tuffy Westerville for years. Ron, Carl and all the employees are always very helpful and willing to do what it takes to meet our car repair needs.

— Robert S., Wesyerville, OH

I have been with ron and carl and brad...all three are 5 stars.. thank you for everything..

— Darren M., Westerville, OH

Ron and the crew at Tuffy Westerville are fair, efficient, extremely helpful, and very honest. I feel very fortunate to have such a trusted and experienced team so close to home. Even if I moved to a different suburb, I'd continue to bring the cars here.

— Kelly A., Westerville, OH

Ron the manager was outstanding in explaining what needed to be done to my slk Mercedes 230 with a fair price quote to complete. I will have all my vehicles serviced There going forward.

— Bill A., Westerville , OH

Ron did an awesome job fixing my ignition on my Mercedes SLK 230.Was very professional, upfront and honest on the cost to fix along with a timeline to complete. I would highly recommend Westerville Tuffy

— Bill A., Westerville , OH

Weve brought our cars to Carl & Ron at their Westerville location since they opened 14 or 15 years ago, for brakes, suspension work, engine diagnosis & repairs, factory recalls, and of course simple oil changes. They are like family and completely trustworthy.

— Mark M., Westerville , OH

Thanks Ron, for the speedy service

— John W., Powell, OH

Twice in the past few months our family needed repairs on cars, and needed them quickly. Ron and Carl were able to get our cars in and fixed in our needed timeframe. I also needed new tires recently, and after pricing around, found this Tuffy to be as competitive as anyone, and were able to get the tires on the next day. Other companies would have had me wait 3-5 days. Customer loyalty is predicated on customer service and professionalism. That is this Tuffy.

— Lori B., Genoa Twp., OH

Service is excellent. Ron very professional and helpful.

— Janet B., Galena, OH

Once again, this Tuffy came through for me. My son came into for 36 hours and then had to back on the road. He had a bad muffler and Ron was able to squeeze his car in and serviced same day. As always, this Tuffy has been there for my family. A customer for life!

— Brian B., Westerville , OH

These guys are the best. I have had all my cars serviced here for many many years. Before that, I tried several different shops and was never satisfied for one reason or another. Tuffy Westerville has never given me a reason to look elsewhere ... not once. I am very happy staying with them.

— Nabeel R., Westerville, OH

Always the best service, always!!

— Scott B., Subury, OH

We trust Ron and Carl with taking care of all of our cars. They do a great job.

— Kevin L., Westerville , OH

Carl and team never fail to impress with outstanding service and a customer first approach. I have yet to find another car service that I can trust like Carl, Ron and Brad.

— Matt I., Galena, OH

Good job fixing problem and explaining issues.

— Mike S., Westerville, OH

Always willing to go extra steps to keep your car safe. You can trust these guys!

— John W., Powell, OH

We really appreciate the service at Tuffy Westerville. The guys do a great job, and Ron is always very patient and thorough in explaining what work is needed and the costs. This is a great place to get great service!!

— Katie L., Westerville, OH

Trustworthy and Great Service Every Time!

— Danielle R., Galena, OH

My 1996 ranger never ran better after your work. Thanks I'll Be Back

— john W., Powell, OH

There wasn't a rating higher than Excellent! Thank you for always taking such good care of us and our vehicles!

— Jane K., Westerville, OH

We have been going to this Tuffy for about 20 years. We truly appreciate the kindness that Ron and Carl show and their honesty in giving us assessments of our vehicles. I trust them completely to do the best for us.

— Judy K., Westerville, OH

I have been going to Tuffy for 10 years. Carl and Ron are the best!! They always keep me driving safe and answer all my questions. I have all my car work done with them and I trust them 100%!!

— Chad S., Westerville, OH

I cant even begin to tell you how thankful I am to have found you guys for servicing my vehicles. Ron always takes care of us, and is the best in the business. To find somebody so trustworthy and customer service focused should be a blessing to this Company. Ill never take my vehicles any where else, and if anybody asks I always send them your way. Ron, never change. I am a Manager for a top Fortune 100 Company andwould hire you any day of the week.

— Scott S., Westerville, OH

From appointment setting to checking out, Tuffy provided professional, friendly service. Oil change and tire rotation performed while I waited. Thank you!

— Deborah O., Westerville, OH

I have been going to Tuffy since I opened in the Westerville area at 3C Highway I have taken personal I have been coming to Tuffy in Westerville since they have open. I have taken my personal vehicles and my company vehicles to Ron and Carl. They do excellent service. they have work me in on my tight schedule that I have. the price is very competitive and they do an excellent job. I have recommended them too many of my friends and coworkers.

— Debbie R., Westerville, OH

Ron and all the guys at Tuffy, Westerville always are very helpful. I had a flat tire and Ron got the tire and me in to put it on in 1 day so I wouldn't have to drive in the snow on a spare tire. I can't thank them enough. They take great care of my car and keep me driving safe.

— Vonna H., Marengo, OH

The guys at Tuffy have saved me thousands of $$ over the years. I trust Ron and Carl to always put customer service first. I send all of my family and friends to Tuffy Westerville!

— Matt I., Westerville, OH

I can always count on the Ron and all the techs to do a professional job on whatever needs to be done to our cars. This is where we go for every maintenance and problems.

— Gary B., Galena, OH

We have been taking our vehicles to Tuffy's for several years now. Recommend them and trust them when I am told something is wrong with my car. Ron and Karl are very professional!

— Janet V., Galena, OH

I have to say I am extremely happy with the service I had done at Tuffy in Westerville. I dealt with Carl from the initial drop off to the pickup. He did an amazing job with keeping in contact with me and involved with every step of the work. He even diagnosed a seperate issue that had been on my mind with my truck but I hadn't mentioned on the initial drop off. He was able to take care of both my pretty large issues in under 24 hours. Meanwhile I have another truck at a chevy dealership for the past 3 weeks and I have to call them just to find they still have no results. I took my truck to this Tuffy on a last minute whim and I can definitely say they earned another future customer in me!

— Michael R., Westerville, OH

Wonderful work!

— Lavaughn M., Westerville , OH

Carl, Ron and Brad and true professionals! I have been taking my cars to them for the past 10 years and trust them to provide the best care and maintenance possible. Thanks for all you guys do!!!

— Matt I., Galena, OH

I've been taking my vehicles to this Tuffy service center for years now and this will continue for years to come. Ron, the manager, is one of the most personable and knowledgeable people I've met. I look forward to talking with him any time I come in. He and his crew have done some pretty extensive performance work on my car and it is always done RIGHT, QUICKLY, and for a REASONABLE price. I wouldn't trust any other shop with my auto work and if you need some done I strongly suggest you give Ron and his team a shot - I guarantee you'll feel the same as I do.

— Nick C., Columbus, OH

Ron and crew have worked on multiple cars for my family. Always a straight answer and they've never tried to up-sell any services. So glad we have them in our neighborhood!

— Pam L., Westerville, OH

Ron and the whole crew at Tuffy Westerville are excellent! They take such great care of us! Thank you for all you do!

— Katie L., Westerville, OH

Ron and the boys have been taking care of my business and personal fleet for years. They are always truthful and very experienced.

— Paul W., Westerville, OH

I love the service I receive at this Tuffy. I feel special when Ron and Karl greet me by name and I trust their guidance on what to do with my car.

— Judy S., Westerville, OH

wonderful service will be using much more in future

— Nelson M., Westerville, OH

Everything went very well Job was quick and on time I am very happy with the service

— nelson m., westerville, OH

I was very pleased that their service results corrected issue. I am usually a DIY person but I was going to replace the wrong bearing that I thought was the issue. Tuffy got it right.

— Charles S., Westerville, OH

I've been dealing with the Westerville Tuffy center for a few years. I take my 73 Ranchero Squire pickup there because I trust they will do excellent work on it. . Ron , Carl & the staff are very friendly and courteous. A great place for any mechanical or service work.

— Karl S., Galena, OH

My car was towed to your facility in the early evening of Labor Day. I called the following morning and by noon you had it fixed to my great satisfaction! I would recommend you to anyone!

— Steve D., Upper Sandusky, OH

did what they said and made other suggestions but did not pressure

— Paul G., Westerville, OH

I don't think you can find a more competent and professional team than Tuffy has at this location! Honest and willing to offer all options to you for service issues. No pressure or scare tactics.

— Brian B., Westerville, OH

I've had the misfortune of having quite a few reasons to bring my truck in this year for repairs, and this shop is always clean and the staff is always professional, knowledgeable and the manager Ron is personable and he takes the edge off the fact that I bought a piece of crap truck!

— Donald P., Westerville, OH

Great as always. Thanks Ron

— Aaron P., Westerville, OH

Great service and honest advice. Perfect place to take my vehicles!

— Adam B., Westerville, OH

Service is great. Ron is professional and greets us with a smile. Estimates are fair and work is done quickly.

— Janet B., Galena, OH

Ron and the team take care of both cars. Great place and great service

— Darrin E., Westerville, OH

Ron, Carl and the team are great. Very professional, great customer service, great work, fair pricing and they deliver on time. As long as I am on Ohio they are my "go to" for car repair and service. Would highly recommend them.

— Don H., Westerville, OH

I have been going to this Tuffy for 10 + years. I have always had great service, honest estimates, pricing is comparable to other shops. Ron is a great guy! Always courteous, friendly, and always has a smile on his face. I would and have recommended this business to many people.

— Pam F., Columbus , OH

I won't take my vehicles any place else but your facility

— Mark R., Westerville, OH

It's always a pleasure to visit this facility. Ron and Carl are professional, courteous and friendly. They present a positive image for the company.

— Rene E., Galena, OH

front desk employee always professional and friendly

— Dave C., Westerville, OH

Ron and Staff are always excellent and friendly. They take good care of my car and let me know if something needs fixed and give me the choice of when to fix it without pressure.

— Vonna H., Marengo, OH

We appreciated being able to drop the car off on Friday evening in advance of our 8:00am Saturday appointment. Our light bulb change was completed by 8:30am.

— Tracie S., Westerville, OH

Excellent service as usual!

— Doug M., Westerville, OH

Always have a great experience when we bring in our vehicles to be serviced. Ron & Carl are excellent!

— Aimee G., Galena, OH

Always very satisfied with the service.

— Tara C., Centerburg, OH

Excellent all-around with great service, will continue to go there!

— Joseph H., Westerville, OH

We have enjoyed being customers for many years.

— Brian B., Westerville, OH

Carl and the lead technician were exceptional in helping with scheduling and prompt sevice. I must say I found the overall experience top notch and was amazed how courtious and friendly they were. You are not just a ticket number at that location.

— Mary W., Westerville, OH

Been a client for a long time. That's all I need to say!

— Adam B., Westerville, OH

Ron and folks do a great job.

— Mark R., Westerville, OH

Ron and Carl are the best managers around. They always address you by name and give you the correct info and advice. I highly recommend this facility for any service.

— James B., Westerville, OH

Have been coming here for a while. Great service!

— Janice T., Westerville, OH

We are constantly recommending Tuffy to our friends and family! They are the best shop around!!!!

— Tina C., Sunbury, OH

The guys at Tuffy's in Westerville are great. I trust them when they tell me my vehicle needs a repair.

— Tony G., Westerville, OH

We love this Tuffy. We have been going there since they opened.

— Doug C., Sunbury, OH

Ron was excellent and very professional. I would highly recommend to friends and family.

— Valerie J., Sunbury, OH

Ron and Carl are SO great to work with. I really trust them...what they say is wrong with our vehicles, and also the work that they do.

— Judy S., Westerville, OH

Always professional and informative. I highly recommend this businesses.

— Russell C., Westerville, OH

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